Terms & Conditions

Last Updated: November 2025

Welcome to GetClosetiva.com (“we,” “our,” “us,” or “GetClosetiva”). These Terms and Conditions (“Terms”) govern your use of our website www.getclosetiva.com and any related services offered through it. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before using our website.

If you do not agree with these Terms, please do not use or access GetClosetiva.com.

1. Company Information

Business Name: GetClosetiva
Website: www.getclosetiva.com
Email: getclosetiva@gmail.com
Phone: +91 9083475699
Address: Alita Kali, Koyabati, Kultoli, South 24 Parganas, West Bengal, India – 743338
Category: Home and Garden

2. Acceptance of Terms

By accessing or purchasing from GetClosetiva.com, you confirm that you are at least 18 years of age and have the legal capacity to enter into binding contracts under applicable laws. If you are using the website on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

Your continued use of the website constitutes acceptance of any updates or modifications to these Terms. We may revise these Terms at any time without prior notice, and your continued access or use after such changes signifies your agreement to be bound by the modified Terms.

3. Products and Services

GetClosetiva.com offers a wide variety of products in the Home and Garden category. Our goal is to bring practical, aesthetic, and high-quality products to your home.

We strive to ensure that all product descriptions, images, pricing, and availability information displayed on the website are accurate. However, occasional errors may occur. We reserve the right to correct any inaccuracies, modify information, or cancel orders that result from incorrect listings without prior notice.

4. Pricing and Payment

All prices listed on our website are in Indian Rupees (INR) and include applicable taxes unless otherwise stated. Prices may change at any time without notice due to changes in market conditions, supplier costs, or promotional activities.

We accept multiple payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, RuPay)

  • UPI and Net Banking

  • Wallets and Pay Later options (where applicable)

  • Cash on Delivery (COD), subject to availability and region

Once your payment is processed successfully, you will receive an order confirmation via email or SMS. For prepaid orders, ensure that the payment gateway confirms successful completion before exiting the payment page.

We reserve the right to cancel any order if payment is declined or if fraudulent activity is suspected.

5. Order Processing and Shipping

We aim to process all orders within 1–3 business days after payment confirmation. Estimated delivery times vary between 5–10 business days, depending on your location and product availability.

We partner with reliable courier services to ensure safe delivery of your order. In rare cases of delays due to logistics, weather, or unforeseen circumstances, we will notify you via email or phone.

Please ensure that your shipping details are accurate. GetClosetiva will not be responsible for any losses or delays due to incorrect or incomplete addresses provided by the customer.

6. Return, Refund, and Exchange Policy

We want you to be satisfied with your purchase. If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at getclosetiva@gmail.com with your order details and photographs of the product.

Eligibility for return or exchange:

  • The item must be unused and in its original packaging.

  • Proof of purchase (order confirmation email/invoice) is required.

  • Certain products like perishable goods, hygiene items, or customized products may not be eligible for return.

Once approved, we will arrange for a return pickup, and your refund will be processed within 5–7 business days after receiving the returned product.

For prepaid orders, refunds will be credited to the original payment method. For COD orders, refunds will be issued via bank transfer or UPI.

7. Cancellation Policy

Orders can be cancelled before they are dispatched. To cancel an order, please contact us at getclosetiva@gmail.com or call +91 9083475699.

Once your order has been shipped, cancellation will not be possible. In such cases, you can initiate a return request after receiving the product as per our return policy.

We reserve the right to cancel orders at our discretion, including those with incorrect pricing, out-of-stock items, or suspected fraudulent activity.

8. Intellectual Property Rights

All content available on GetClosetiva.com, including text, graphics, logos, images, videos, icons, and software, is the property of GetClosetiva or its content suppliers and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, display, modify, or create derivative works from any material on this site without prior written consent from GetClosetiva.

Any unauthorized use of our content may result in legal action.

9. User Conduct and Responsibilities

By using GetClosetiva.com, you agree:

  • Not to misuse the website or engage in fraudulent activities.

  • Not to post, upload, or transmit harmful or offensive content.

  • Not to attempt to hack, disrupt, or damage the website or its systems.

  • To provide accurate, truthful information during checkout and registration.

We reserve the right to suspend or terminate user access for violating these Terms.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by GetClosetiva. These links are provided for convenience only.

We do not endorse or assume responsibility for any content, products, or services offered by third parties. Please review the terms and privacy policies of any external sites before engaging with them.

11. Limitation of Liability

To the fullest extent permitted by law, GetClosetiva shall not be liable for any indirect, incidental, consequential, or punitive damages arising from:

  • Use or inability to use our website or products.

  • Errors, delays, or interruptions in service.

  • Unauthorized access or data breaches.

  • Inaccurate or outdated product information.

Our total liability for any claim related to your purchase shall not exceed the total amount paid for that specific order.

12. Disclaimer of Warranties

All products and services on GetClosetiva.com are provided “as is” and “as available.” We make no express or implied warranties regarding:

  • The quality, accuracy, or reliability of products.

  • That our website will be error-free or uninterrupted.

  • That defects will be corrected immediately.

We make every effort to ensure quality and safety but cannot guarantee that products will meet every customer’s specific expectations.

13. Privacy and Data Protection

Your privacy is important to us. All personal information collected during your use of our website is governed by our Privacy Policy, which outlines how we collect, use, and protect your data.

By using our site, you consent to the collection and use of information in accordance with our Privacy Policy.

14. Indemnification

You agree to indemnify, defend, and hold harmless GetClosetiva, its owners, affiliates, employees, and suppliers from and against any claims, liabilities, damages, or expenses (including legal fees) arising from:

  • Your use of our website or services.

  • Violation of these Terms.

  • Infringement of third-party rights.

15. Force Majeure

GetClosetiva shall not be held liable for any delay or failure in performance resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Acts of government

  • Internet outages

  • Strikes or labor disputes

  • Transportation delays

16. Governing Law and Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall fall under the exclusive jurisdiction of the courts of South 24 Parganas, West Bengal.

17. Communication

For any queries, complaints, or feedback, please reach out to us at:
Email: getclosetiva@gmail.com
Phone: +91 9083475699
Address: Alita Kali, Koyabati, Kultoli, South 24 Parganas, West Bengal – 743338

We aim to respond to all customer queries within 24–48 working hours.

18. Termination of Access

We reserve the right to suspend or terminate your access to our website without prior notice if we believe that you have violated these Terms or engaged in fraudulent, abusive, or illegal activities.

Upon termination, your right to access or use our website will immediately cease. Any obligations or liabilities incurred prior to termination shall survive such termination.

19. Entire Agreement

These Terms, along with our Privacy Policy and any other policies posted on our website, constitute the entire agreement between you and GetClosetiva regarding your use of our services and supersede any prior agreements or communications.

20. Contact Information

If you have any questions about these Terms & Conditions, please contact us using the information below:

📍 Address: Alita Kali, Koyabati, Kultoli, South 24 Parganas, West Bengal – 743338
📞 Phone: +91 9083475699
📧 Email: getclosetiva@gmail.com
🌐 Website: www.getclosetiva.com

✅ Note: By using this website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.